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Privacy Policy

Last updated: January 09, 2024

Zhongke Membrane Structrure Shelter Co.,Ltd Assumes no responsibility for damage or destruction caused by any weather. Includes (but is not limited to): wind, snow, hail, lightning, hurricanes, tornadoes, volcanoes, rain, avalanches, fire, or flooding.

Zhongke Membrane Structrure Shelter Co.,Ltd is not responsible for any of the following due to the usage of these fabric structures. This list includes (but is not limited to) the following: loss of wages, loss of income, depreciation, property damage, litigation costs, equipment or vehicle rental, equipment damage, construction costs, fuel costs, appraisals, livestock or animal loss, and bodily injury or death. Zhongke Membrane Structrure Shelter Co.,Ltd strongly recommends purchasing insurance for all structures in the rare event of damage due to the above-stated items.

Zhongke Membrane Structrure Shelter Co.,Ltd also assumes no responsibility for any “human-caused” or “animal” related incidents. This list includes (but is not limited to) the following: fire, vandalism, chemical interaction, falling objects, damage caused by animals or insects, disassembling, improper anchoring, lack of proper maintenance/care, and additional weight added to the inside or outside of the structure.

Shipping And Ordering information

As the customer, you are responsible for:

Shipping is calculated by weight and zip code. You must claim missing parts within ten days of receiving the order.

Be sure that your address is capable of accepting this type of shipment.

Be present for delivery to inspect and sign for your shipment.

Be aware of any shipping damage or shortage in the freight bill.

Download the entire order from the delivery truck.

Return and refund policy

All products can be returned within seven to seven calendar days after the shipment arrives at your location.

The product must be in pristine condition.

Re-stocking fees may apply.

Shipping expenses are not refundable.

The money refund may take up to fifteen (15) business days after we receive the product at the warehouse to be processed.

Make sure to contact our customer service representatives to start this process.

Refund for special orders (customized products): There will be a 13.5% cancellation fee if canceled prior merchandise is in stock; the cost will be deducted from the total amount on the invoice.

Backorders ( product out of stock) if canceled before arrival at our warehouse, you will be charged a 3.5% cancellation fee (deducted out of the downpayment or amount paid upon cancellation)

Additional disclosure

Zhongke Membrane Structrure Shelter Co.,Ltd is not responsible for the following: (1) Used products; (2) Any product that has been used, altered, or modified in any way not approved; (3) Depreciation; (4) Damage caused by lack of reasonable and proper maintenance; failure to follow instructions, directions, drawings, and renderings; improper installation, misuse, lack of proper protection during installation, use or storage; (5) Damage resulting from accident, falling objects; (6) Damage due to routine maintenance or lack thereof; (7) Exposure to harmful chemicals, fumes or other substances, foreign or natural in the atmosphere; (8) Acts of God or forces of nature, which includes but is not limited to wind damage, excessive snow-load, flood, hail, fire: or (9) Unforeseen causes or circumstances, such as but not limited to adding load to the structure, or external forces.

E-mail Policy

We will hold all information obtained via email by Zhongke Membrane Structrure Shelter Co.,Ltd in the strictest confidence. We will not sell, rent, lend, lease, or otherwise distribute your data to other third parties, companies, individuals, or organizations.

SMS policy

Welcome to Zhongke Membrane Structrure Shelter Co.,Ltd your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you use our services.

We collect information that you voluntarily provide when you register on our site, place an order, subscribe to our newsletter, or enter information on our site.

Types of Data Collected:

Personal Data: This may include your name, email address, postal address, and phone number. We collect your phone number specifically for the purpose of sending SMS notifications about your orders or other services related to our business.

We use the information we collect from you to:

Personalize and improve your experience on our website.

Process your transactions efficiently.

Send you periodic emails and, with your explicit consent, SMS notifications regarding your orders, our products, and services.

We will send SMS notifications only with your explicit consent. By providing your phone number and agreeing to this policy, you consent to receive text messages from us, which may include marketing messages and transactional updates.

Opt-Out: You can withdraw your consent to receive SMS messages at any time by following the opt-out instructions included in each message or by contacting us directly.

We implement various security measures to ensure the safety of your personal information. Our website is scanned regularly for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not sell, trade, or transfer your Personally Identifiable Information to external parties without your consent, except to those who assist us in operating our website, conducting our business, or serving our users, and who agree to keep this information confidential.

We reserve the right to update this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We will notify you of any significant changes by updating the date of this Privacy Policy.

IMPORTANT

Remember to always take into account the wind-load and snow-load of every product. It is crucial to tighten the fabric to avoid “hammocks” since water or snow may accumulate in them, adding extra weight to the structure. Also, make sure to remove excess snow when possible.

Product purchase constitutes acceptance of the above terms and conditions.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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